FAQs

Explore this section to find answers to frequently asked questions. If you don't find what you're looking for, feel free to reach out to our support team for further assistance.

Do you have persistent storage available?

No, we do not currently have a persistent storage available natively. Each of our machines has 4x 4.8Tb NVMe SSDs that can be placed into a RAID 5 configuration which you can use to store your data locally while training.

Until we build out our persistent storage offering, our recommendation would be to periodically push your data to a blob storage service like AWS S3 or Backblaze B2.

What username should I use to SSH into the nodes after delivery?

The username to use when SSH'ing into the nodes after delivery is ubuntu.

Which operating systems are available on Voltage Park Exchange?

Voltage Park instances run Ubuntu Server 22.04 LTS. Instances are only accessible via SSH.

We do not currently support other operating systems or access via a typical desktop Graphical User Interface (GUI).

Do we have configurable Kubernetes?

Currently, we do not offer configurable Kubernetes at this time. However, customers have the flexibility to set up and manage Kubernetes according to their specific requirements.

Do you have any install guide?

No, we do not have an install guide. However, we have linked some recommendations from NVIDIA here. That information is available here.

Can my data be recovered once I've terminated my instance?

We CANNOT recover your data once your instance has been terminated. Please ensure that all data you wish to retain is securely backed up.

Can I mine Bitcoin or other cryptocurrency on Voltage Park Exchange?

Voltage Park Exchange is intended for deep learning use cases.

Mining Bitcoin or other cryptocurrency mining is NOT allowed.

Can I manually trigger a payment after a payment fails?

No, there is no way to manually initiate a payment charge. If a payment method fails, we remove it from your account to prevent excessive retry attempts.

To resolve the issue:

1. Make sure your card has sufficient funds or available credit.

2. Reconnect your card via the Stripe link provided.

3. Wait for the system to retry the charge at the top of the next hour.

If more than one hour has passed after reconnecting your payment method and the payment hasn't been processed, please contact us for further assistance.

How do I cancel my order?

We understand that plans can change. If you need to cancel your order, please let us know as soon as possible by contacting us at [e-mail]. We'd be happy to refund you for any unused balance.

Please remember to stop your instance by deleting it, as we're only able to refund you for your unused balance. Please be advised that we CANNOT undo this action or recover any deleted data from this action. For further instructions on how to delete your instance, please see How to Cancel an Order.

How long does my refund take to process?

Once we've initiated a refund for you, you should see it on your original method of payment within 5-10 business days.

Please note that this only applies to credit or debit card payments.

How do I contact support?

You can email our support team at [e-mail].

If you're experiencing an urgent issue, including "Urgent" in the subject line of your email will mark your ticket as urgent.