FAQs

Explore this section to find answers to frequently asked questions. If you don't find what you're looking for, feel free to reach out to our support team for further assistance.

We've moved! You're viewing our legacy docs. For the most up-to-date guidance, AI-powered search, and quick access to all of your support tickets, please visit our new documentation site at support.voltagepark.com.

Do you have persistent storage available?

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Yes, we do offer persistent storage! However, it’s not enabled by default. Please reach out to our support team at [email protected] and we’ll assist you in setting it up.

What username should I use to SSH into the nodes after delivery?

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The username to use when SSH'ing into the nodes after delivery is ubuntu.

Which operating systems are available on Voltage Park On Demand?

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Voltage Park instances run Ubuntu Server 22.04 LTS. Instances are only accessible via SSH.

We do not currently support other operating systems or access via a typical desktop Graphical User Interface (GUI).

Do we have configurable Kubernetes?

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Currently, we do not offer configurable Kubernetes at this time. However, customers have the flexibility to set up and manage Kubernetes according to their specific requirements.

Can my data be recovered once I've terminated my instance?

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We CANNOT recover your data once your instance has been terminated. Please ensure that all data you wish to retain is securely backed up.

Can I mine Bitcoin or other cryptocurrency on Voltage Park Exchange?

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Voltage Park Exchange is intended for deep learning use cases.

Mining Bitcoin or other cryptocurrency mining is NOT allowed.

Will I be charged if I shut down an instance?

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Yes, even if you shut down your instance(s), you will still be charged at the full running billing rate.

Please note that there is an approximately 20-minute delay when restarting instances after they have been stopped.

How do I cancel my order?

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1. Navigate to the My Instances > Details page.

2. Click on Terminate Instance to cancel your order, which will permanently delete the instance and its associated data.

How long does my refund take to process?

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Once we've initiated a refund for you, you should see it on your original method of payment within 5-10 business days.

Please note that this only applies to credit or debit card payments.

How do I contact support?

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You can email our support team at [email protected].

If you're experiencing an urgent issue, including "Urgent" in your email or Slack message will mark your ticket as urgent.